Shipping within the United States:
Any orders being delivered within the United State will be shipped out USPS or UPS. For orders over $99, we offer free shipping. We fulfill orders within 3-5 business days, unless otherwise specified.
Shipping outside of the United States:
We are happy to ship worldwide! We fulfill orders within 3-5 business days, unless otherwise specified. We offer extremely competitive shipping rates that are dependent upon weight. For Canada, shipping rates are $5, $10, or $15. For the rest of the world, the rates are $14 or $20. You can see which rate you will pay by going into the checkout with your wanted items and inputting your shipping information there.
hope&plum is not responsible for the payment of any duty or import fees.
Route Package Protection:
Route's Package Protection is a shipping insurance solution that helps cover your order in the event that your items gets lost, stolen, or damaged while in transit.
We know how disappointing it is to have something happen to a highly anticipated package, so we’ve partnered with Route to offer added shipping insurance. You'll find an option to add Package Protection to your cart at checkout. With Route, you will be able to file a claim and receive a full refund on your missing or damaged in transit order, OR replacement items, if they are available.
We highly recommend purchasing Route so that you're supported, no matter what. Without Route Package Protection insurance, we unfortunately can not assist replacing or refunding your order.
If your package has been lost, stolen, or damaged in transit, please send us an email at email@example.com with your order information and we can help you figure out the best course of action!
hope&plum is not responsible for unexpected shipping delays caused by circumstances such as severe weather, natural disasters, or other courier delays.