Shipping and Fulfillment
Shipping Information
Fulfillment Timeframe
We’re a small but mighty team, working hard to get your order ready and on its way! Typically, we fulfill orders within 3–5 business days.
During busy times, such as sales or new launches, our fulfillment window may extend to 5–7 business days, as indicated on our website banner. We appreciate your patience and promise it’s worth the wait!
Some items might take a little longer to prepare, and if so, you’ll find that clearly noted in the product description so you know exactly what to expect.
Order Issues
Oh no! If an item is missing, the wrong product arrived, or the size isn’t quite right, don’t worry, we’ve got you covered. 💛
Just shoot us an email at hello@hopeandplum.co within 30 days of receiving your order. Include your order number and a quick note with what happened, and we’ll get it sorted faster than you can say “new favorite baby carrier!”
Shipping within the United States:
All U.S. orders ship via USPS or UPS, depending on what gets your goodies to you fastest! 💌 Once shipped, most orders typically arrive within 3-5 days. If you need your order in a hurry, you can choose Express Shipping at checkout, with the rates shown right in your cart.
For orders valued at over $600, a signature will be required upon delivery to ensure your order arrives safely.
Shipping Worldwide
We’re so excited to share hope&plum with you, no matter where you call home! 💛
We offer competitive international shipping rates based on your package’s weight.
For our friends in Canada, shipping rates begin at $8 USD, depending on weight. For the rest of the world, rates begin at $14 USD, depending on weight. To see your exact rate, just head to checkout and enter your shipping details. Our international shipments typically arrive within 7-21 business days, depending on the country they are heading to! If you need your order sooner, Express International Shipping options will also appear right in your cart.
A quick heads-up: we don’t collect import duties, taxes, or customs fees for international shipments. These costs, if applicable, are set by your country’s customs office and are the responsibility of the purchaser. We always recommend checking with your local customs authority before ordering to avoid any surprises along the way.
Package Protection
We know how much love and anticipation go into every hope&plum order, and how frustrating it can be if something goes wrong along the way. That’s why we offer optional Package Protection, a simple way to help cover your order if it’s lost, stolen, or damaged in transit. You can view all applicable information for our Package Protection here.
You’ll see the option to add Package Protection during checkout. If anything happens, you can file a claim with our customer service team to receive store credit or replacement items (when available), so we can help make things right as soon as possible.
We genuinely recommend adding Package Protection for that extra peace of mind. Without it, we’re unfortunately unable to offer replacements or refunds for orders impacted by shipping issues.
If your package hasn’t arrived or something seems off, don’t hesitate to reach out to us at hello@hopeandplum.co with your order details. We’re here to help and will guide you through the next steps.
Just a quick note: While we’ll always do our best to support you, hope&plum isn’t responsible for delays caused by things outside of our control, like severe weather, natural disasters, or courier service disruptions.